Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment.
Orders may be canceled any time before the order is packed by contacting firstname.lastname@example.org as soon as possible. Please note, this condition does not apply to products, made to order, customized products, special order and pre-order products as well as individual orders.
• Bank Transfer Wirecard Bank AG, Privatbank
• Payoneer Payment Service email@example.com
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
Payments may be processed in Euros. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made outside of Euros will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that YS is not responsible for any credit shortages due to currency conversion rates.
Please be aware that for made-to-order or special pre-orders, you should expect a wait period from 3 days up to 3 months, depending on the availability of materials and of the artwork size, between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective.
Customer orders will be processed in turn.
Changes in Products and Pricing
All pricing for the products is subject to change. For all of the prices and products on this webpage, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturing price changes, errors in advertisements, and other extenuating circumstances. If the price of an order changes after you’ve paid for it in full or after you’ve paid the prepayment, your order will be canceled and your payment refunded.
We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have made the payment. If you have already purchased a product or products and your order is canceled, we shall immediately issue a refund to your payment in the whole amount and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our return policy, as set forth below.
Please note that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The colours of products may slightly different from what you see.
Please bear in mind, by handmade products minor imperfections are possible and are not considered as faulty.
If the product is made-to-order from the product picture, the minor differences may be present, as each product is finished individually by hand.
The additional warranty, beyond the legal 14 days right of return, is a voluntary commitment and not mandatory. This is 30 days from the date of purchase of the goods for non-seasonal products and 30 days from the purchase of seasonal goods during the current season.
– Autumn-Winter: from October 1;
– Spring-Summer: from April 1.
– Winter: November 15 – March 15;
– Spring-Autumn: March 15 – May 15; September 15 – November 15;
– Summer: May 15 – September 15.
Products that are received damaged or become damaged by a manufacturing fault within 30 days of purchase during the season of seasonal goods (the term depends on the kind of product) are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. YS will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Delivery time Europe-wide up to 7 days. Shipment status you will find in your orders page.
Belgium, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland), France (except overseas territories), Ireland, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands (except overseas territories), Austria, Poland, Portugal (except Azores, Madeira), Sweden, Switzerland, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta, Melilla), Czech Republic, Hungary, United Kingdom of Great Britain and Northern Ireland (except overseas territories)
Shipping costs to other countries upon request.
Please note, for international shippings custom charges may be applied, which are not included in the total price displayed.
The order will be processed after the payment has been noticed.
YS is pleased to accept timely returns of new and unused products within 14 days from the date you received your order. Returns can be refunded to the original method of payment.
Products must be returned in the original packaging intact, including all boxes, hangers and other signature packaging materials. You must write on your invoice that it is a return, and the invoice must be attached on the item.
Any returned products which are damaged, do not include the packaging materials, soiled, altered or have been worn may not be accepted and will be returned to you.
Refunds will not be processed until the products are returned and inspected by YS.
Please note, products made-to-order, customized products, special order and special pre-order products as well as individual orders are not subject to return or exchange. All products not eligible to be returned will be noted in the Product Details.
Annex № 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 M 172 lists the Goods that are not subject to exchange or return are:
1. Food products.
3. Subjects of Sanitary Hygiene.
4. Photographic films, photographic plates, photographic paper.
5. Corsetry goods.
6. Perfumery and cosmetic products.
7. Feather-down products.
8. Baby soft toys.
9. Children’s inflatable rubber toys.
12. Shaving apparatus.
13. Shaving brushes.
14. Combs, crests and massage brushes.
15. Surdins (for wind musical instruments).
16. Fiddle chins.
19. Tulle and lace fabrics.
20. Carpet products sold by meters.
22. Linen bedding.
24. Products in aerosol packaging.
25. Printed editions.
26. Linear and sheet metal, pipes, lumber, moldings (baseboard, cobblestone), slabs (wood-fiber and particle board, plywood) and glass, cut or cut to size, determined by the buyer (customer).
27. Audio, video tapes, disks for laser reading systems with recording.
28. Articles made of natural and artificial hair (wigs).
29. Goods for infants (diapers, soother, feeding bottles, etc.).
30. Instruments for manicure, pedicure (scissors, dusters, etc.).
31. Jewelery made of precious metals, precious stones, precious stones of organogenic origin and semi-precious stones.
For exchanging the item, please proceed the return steps within 14 days from the date you received your order and place the new order in the shop.
Please note we don’t refund shipping cost, and also don’t cover shipping costs for returns.
To process a return, sign in to your YS customer account and select Order History. Click Refund Request beneath the order containing the product you’d like to return. Select the product you’re returning and click Submit Request. Please note we don’t cover the return shipping costs. Please use trusted shipment servises e.g. UPS, DHL, Hermes. Please consider the products, which get lost and not returned to us, will be not refunded. Thus, please send the returns insured with a Tracking Number, as you will be able to request refunds for the lost products by the delivery service, you have chosen. Please be informed, you must include all commercial invoices for items being returned.
*Kindly note, the address for returns is not the same as the invoice address, thus after refund request please wait for our further instruction, how to process.
Since all Yuliya Savytska YS products are personally manufactured by the designer herself and are unique, on a voluntary basis we provide any repairs and elements exchange, if possible, for a small additional charge. The charge will depend on complexity of elements and the product should not be older as a year.
This webpage is subject to Ukrainian laws. It can be accessed from other countries around the world. As each of these places has laws that may differ from those of Ukraine, by accessing this webpage both of us agree that the statutes and laws of Ukraine, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this webpage and the purchase of products as well as services available through this webpage.
We make no representation that the products and services available through this webpage are appropriate or available for use in locations outside of the Ukraine, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this webpage from other locations do so on their own initiative and are responsible for compliance with local laws.
*We inform you that our website has been translated by the automatic translator GTranslate. We are not responsible for the errors caused and we apologize in advance for the inconvenience. Please do not hazitate to contact us if you need help to understand.