YS is pleased to accept timely returns of new and unused products within 14 days from the date you received your order. Returns can be refunded to the original method of payment.
Products must be returned in the original packaging intact, including all boxes, hangers and other signature packaging materials. You must write on your invoice that it is a return, and the invoice must be attached on the item.
Any returned products which are damaged, do not include the packaging materials, soiled, altered or have been worn may not be accepted and will be returned to you.
Refunds will not be processed until the products are returned and inspected by YS.
Please note, products, made to order, customized products, special order and pre-order products as well as individual orders are not subject to return or exchange. All products not eligible to be returned will be noted in the Product Details.
For exchanging the item, please proceed the return steps within 14 days from the date you received your order and place the new order in the shop.
Please note we don’t refund shipping cost, and also don’t cover shipping costs for returns.
To process a return, sign in to your YS customer account and select Order History. Click Refund Request beneath the order containing the product you’d like to return. Select the product you’re returning and click Submit Request. Please note we don’t cover the return shipping costs. Please use trusted shipment servises e.g. UPS, DHL, Hermes. Please note the products, which get lost and not returned to us, will be not refunded. Thus, please send the returns insured with a Tracking Number, as you will be able to request refunds for the lost products by the delivery service, you have chosen. Please note, you must include all commercial invoices for items being returned.
*Please note, the address for returns is not the same as the invoice address.
For further questions: firstname.lastname@example.org